Your Questions Answered
Is there a minimum storage period?
In standard cases, we operate a monthly billing cycle so you will be billed for a minimum of one month storage.
What are your working hours?
Our customer service department works seven days a week, Monday to Friday from 09:00 am to 08:00 pm, Saturday from 10:00 am to 06:00 pm, and Sunday from 10:00 am to 04:00 pm.
Is there a minimum requirement for number of boxes?
We always try to accommodate the needs of businesses of all sizes.
Do you provide document boxes?
We can provide you with document boxes. Simply let us know the number of document boxes you need and we will deliver them to you as soon as possible.
Can I use my existing boxes for storage or will I have to re-pack into yours?
Provided your boxes are in good condition and are "regular document boxes" which are not overloaded, we would be happy to accommodate your boxes within reasonable variations in sizes.
Collection & Retrieval
How quickly can I get my documents?
We provide various levels of response such as next day delivery and same day delivery depending on the service levels you opt for.
How do you ensure documents are securely transported?
Your documents will be collected by us. We make sure that all items are properly tracked along the way from the moment it leaves your premises.
How are my documents managed?
We collect your documents and store them into our records management facility. All documents will be properly tracked in our systems from when it goes into transit to its specific location in the facility upon arrival.
Can I collect my own boxes?
For security reasons, only authorised staff members may enter the storage facility. Should you require to collect on site, we can consider making special arrangements for your collection on a case by case basis.
About our Facility
What security do you have at the facility?
Security measures includes 24 hours CCTV and access control. For more details, please visit our Documents Security page.
Can I come to the facility?
While you are welcomed to visit us at the office, our warehouse is only accesible to authorised members of staff to ensure high security and privacy.